AI-Mediated Workforce Research
“I attended Tess’s session instead of another running at the same time, and I’m so glad I did. It was one of the most thought-provoking sessions of the event.”
”Tess doesn’t just explain artificial intelligence she explains how organisations must evolve to thrive alongside it. Her workshops challenge conventional thinking, combine evidence with practical experience, and leave leaders with a clear vision of what an AI-mediated organisation can become.”
New Organisational Architecture Explained
The AI Centric HR Operating Book
Artificial intelligence is changing every organisation. The challenge is no longer simply adopting AI it is redesigning how decisions are made, how work is organised and how people collaborate with intelligent systems.
The AI-Centric HR Operating Model provides leaders with a practical framework for building AI-enabled organisations that improve performance while maintaining human judgement, governance and trust.
What You’ll Learn
- Design AI-enabled operating models
- Improve decision quality and governance
- Redesign work for humans and AI
- Build organisational capability
- Reduce AI implementation risk
- Create measurable business value
Perfect For
Instead of only describing the book.
- HR Leaders
- CEOs
- Chief People Officers
- Organisation Design Professionals
- Transformation Leaders
- AI Programme Managers
- Consultants
- Universities & Colleges
Why This Book?
Traditional operating models were designed before artificial intelligence became a co-worker.
This book introduces a practical framework for redesigning organisations for an AI-mediated future.
Endorsements
“The AI-Centric HR Operating Model is a timely and thoughtful contribution to one of the central organisational questions of the AI era: how to adopt powerful new technologies while preserving accountability, human judgement and ethical leadership.”
Dr Peter Slattery PhD Researcher, MIT FutureTech, Massachusetts Institute of Technology (MIT)
“An important and necessary book… Grounded in original research, the PXB Ecosystem offers a genuinely holistic framework for the AI-mediated workplace. Essential reading for HR leaders and for anyone responsible for putting AI to work.”
Dr Sam Illingworth PhD Professor of Critical AI Literacy, Edinburgh Napier University
“This book provides timely and much-needed clarity on what an HR operating model should look like in the era of AI… A valuable contribution for HR leaders looking to move from experimentation to a more deliberate, future-ready operating model.”
Nico M.P.F. Orie Vice President People & Culture Operations, AI and Digital Strategy, Coca-Cola Europacific Partners
AI Transformation Is Failing Quietly….Here’s How to Make It Work
Most organisations believe they are “doing AI transformation.”
- They’ve invested in tools.
- They’ve launched pilots.
- They’ve trained teams.
70% of transformation programmes fail to deliver their intended outcomes (McKinsey). Most don’t fail because of technology but because the underlying operating model, including how decisions are made, is never redesigned.
And yet, very little has fundamentally changed. Not because the technology isn’t working. But because the organisation hasn’t.
Most organisations have operating models and technology stacks. What they lack is a coherent way to design, own, and govern decision-making across them.
That gap is now being exposed by AI, by scale, and increasingly, by regulation.
It’s the gap PXB is designed to solve.
The AI Mediated Foundation (AIM) is an independent, not-for-profit research foundation dedicated to advancing understanding of how artificial intelligence is reshaping organisations, work, leadership and society.
Through original research, evidence-based frameworks and practical insights, AIM explores how humans and AI can work together responsibly to create more adaptive, ethical and resilient organisations.
Our work brings together leaders, researchers, policymakers and practitioners to help organisations move beyond AI adoption and towards designing AI-mediated organisations that improve human capability, organisational performance and long-term societal impact.
We believe the greatest challenge of the AI era is not the technology itself, but how organisations are designed to work alongside it. As an independent, not-for-profit research foundation, AIM investigates the future of AI-mediated organisations, examining how work, leadership, governance, culture and human capability are evolving.
Through research, collaboration and innovation, we develop practical frameworks and evidence that help organisations design for a future where people and AI create greater value together.
Turning AI investment into organisational capability
Making AI work across your organisation
Artificial intelligence (AI) is transforming the way organisations work, but technology alone does not create value.
Many organisations are investing in AI tools without changing how work is organised, decisions are made or accountability is managed. As a result, adoption remains inconsistent, productivity gains are limited, and business value is difficult to demonstrate.
The PXB Ecosystem™ helps organisations move beyond AI adoption by embedding AI into the way the organisation operates.
With the PXB Ecosystem™ you can:
- Align people, AI and business processes.
- Clarify decision ownership and accountability.
- Build AI capability across the organisation.
- Improve productivity through better ways of working.
- Embed governance without slowing innovation.
- Measure organisational capability and business performance.
- Create an operating architecture that evolves as AI evolves.
The result
Instead of simply introducing AI tools, organisations build the capability to continuously improve how work is organised, decisions are made and value is created.
The future belongs to organisations that don’t just adopt AI—they redesign themselves to work with it.
Capability Velocity
The Capability Velocity™ Report is an executive assessment that helps organisations understand how quickly they can build, deploy and sustain the capabilities needed to operate successfully in an AI-centric environment.
Rather than measuring AI adoption or technology maturity alone, the report evaluates how effectively an organisation translates AI investment into workforce capability, organisational adaptability, governance maturity and measurable business performance.
Designed for boards and executive teams, the report provides practical insights into organisational architecture readiness, capability development, decision governance and transformation capacity.
The result is a clear evidence base to help leaders accelerate AI-enabled transformation, reduce implementation risk and build sustainable competitive advantage.
